Refund policy

Return & Refund Policy

Thank you for shopping with Big Ads PR & Advertising.

Returns
We accept returns within 14 days of delivery for items that are unused, in their original condition, and in the original packaging.

Non-Returnable Items
Customized or printed products (such as items with logos, branding, or engraving) cannot be returned unless the item is defective or damaged.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund.

Refunds
Once the returned item is received and inspected, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Contact Us
For return requests, please contact:

📞 +971 04 333 7295
📧 info@bigadss.com